Privacy Policy

Effective Date: September 1, 2025

Last Updated: November 5, 2025

True Mate Weddings & Events (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or interact with our services.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, wedding date, event details, and other information you provide through forms, consultations, or online bookings.

Payment Information: If you make a purchase or booking, we may collect billing and payment details (processed securely through our payment partners).

Automatically Collected Information: We may collect non-identifiable data such as IP addresses, browser type, device information, and website usage through cookies and analytics tools.

2. How We Use Your Information

We use your information to:

  • Respond to inquiries, provide quotes, and deliver our services.

  • Process payments and manage bookings.

  • Send updates, confirmations, and service-related communications.

  • Improve our website, customer experience, and marketing efforts.

  • Comply with legal obligations and prevent fraud.

We will never sell or rent your personal information to third parties.

3. Cookies and Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to understand how visitors interact with our site. Cookies help us enhance user experience and track traffic patterns. You can adjust your browser settings to disable cookies at any time.

4. Sharing of Information

We may share limited information with:

  • Service Providers and Partners (e.g., venues, florists, photographers) only as necessary to coordinate your event.

  • Payment Processors to securely handle transactions.

  • Legal Authorities if required by law or to protect our rights and property.

All third parties are required to handle your information responsibly and in accordance with applicable privacy laws.

5. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with our legal obligations, or resolve disputes. Once no longer needed, information will be securely deleted or anonymized.

6. Security

We use appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, or disclosure. However, no online transmission is completely secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to:

  • Access the personal data we hold about you.

  • Request corrections to inaccurate information.

  • Withdraw consent to receive marketing emails.

  • Request deletion of your personal information (subject to legal and contractual obligations).

To exercise these rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact:

True Mate Weddings & Events

Email: info@truemateweddings.ca

Phone: (780) 296-3358

Website: www.truemateweddings.ca/contactus

Location: Grande Prairie, Alberta, Canada